Riverside Healthcare earns Healthgrades award for 2019

Riverside Healthcare has achieved the Healthgrades 2019 Outstanding Patient Experience Award. This recognizes Riverside Healthcare as being among the top 15 percent of hospitals nationwide for patient experience for a third year in a row, according to Healthgrades, an online resource for information about physicians and hospitals.

Riverside Medical Center also received the America’s 100 Best Hospitals Award in 2019.

Healthgrades evaluated 3,449 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services, covering admissions from January 2017 through December 2017, to identify hospital performance. Of those hospitals evaluated, 434 hospitals outperformed their peers, based on their patients’ responses.

“Knowing this distinction is driven by the experiences of our patients makes it especially rewarding,” said Phil Kambic, president and CEO of Riverside Healthcare. “Our staff members do all they can to provide each patient with remarkable experiences and this honor shows we are accomplishing that goal.”

Healthgrades evaluated hospital performance by applying a scoring methodology to nine patient experience measures, using data collected from a 32-question experience survey from the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital.

The topics of these questions ranged from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to friends or family.

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